Do you have a complaint?

Your feedback helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

To lodge a formal complaint, please follow the guidance on this page. To provide comments, concerns or compliments about our services please visit the comments, concerns and queries page.

Complaint policy

To view the process of how the NHS West Yorkshire Integrated Care Board manages its formal complaints please see the complaints, concerns, comments, and compliments policy

Who should I make a complaint to?

We encourage complaints to be directed to the provider of the care or service you wish to complain about, for example directly to the hospital trust if about care provided at a hospital, or to your GP if relating to care received from your practice. This will normally be the most effective method of complaining as it minimises the need for information to be passed between organisations and the time taken by this.

If you feel uncomfortable or distressed about complaining directly to your healthcare provider, or feel this is not appropriate for another reason, Wakefield District Health & Care Partnership can receive and coordinate the complaint. When a complaint is received, the Complaints Coordinator will inform the complainant of their options and facilitate the complainant’s choice.

Please note that if you have a complaint about a primary care provider (GPs, dentist, optician or pharmacy) please contact:

Email: wyicb.complaints@nhs.net

Telephone: 01924 552 150*

In writing: Complaints Team, West Yorkshire Integrated Care Board, White Rose House West Parade, Wakefield WF1 1LT

*Monday to Friday 9 to 5 p.m. excluding bank holidays.

Further details about primary care complaints can be found on the NHS West Yorkshire Integrated Care Board website (opens external website).

You can raise your concerns immediately by speaking with or contacting the staff involved in your care where you received the treatment.

Please note, if you have submitted a complaint directly to one of our providers and an investigation has started, the complaint cannot be investigated by the Wakefield District Health & Care Partnership. However, you can still provide us with a copy of your feedback which we will log for quality monitoring purposes.

Health Care Services for the Wakefield District

Select the service you wish to provide feedback about:

Alternatively, you can contact the Wakefield District Health & Care Partnership Complaints Team at:

Wakefield District Health & Care Partnership Complaints Team
White Rose House
West Parade
Wakefield
WF1 1LT

Tel: 01924 315803
Email: wyicb-wak.Contactus@nhs.net

NHS Advocacy Service

If you feel that you need any help or assistance in pursuing your complaint about your NHS care or treatment, there is a NHS Complaints Advocacy service, which offers free, independent and confidential support to guide people through the complaints process. The Advocates can support you to draft your letter of complaint and attend meetings with you. The level of support varies according to your own personal needs, and no action will be taken unless you agree to it.

Your local NHS Advocacy provider is Healthwatch Wakefield. You can contact them at:

Healthwatch Wakefield
The Plex
Margaret Street
Wakefield
WF1 2DQ

Tel: 01924 787379
Email: enquires@healthwatchwakefield.co.uk
Web: www.healthwatchwakefield.co.uk