Do you have a complaint?

Your feedback helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

To lodge a formal complaint, please follow the guidance on this page. To provide comments, concerns or compliments about our services please visit the comments, concerns and queries page.

Complaint policy

To view the process of how the NHS West Yorkshire Integrated Care Board manages its formal complaints please see the complaints, concerns, comments, and compliments policy (link to policy awaiting approval – so not yet available) LINK

Who should I make a complaint to?

We encourage complaints to be directed to the provider of the care or service you wish to complain about, for example directly to the hospital trust if about care provided at a hospital, or to your GP if relating to care received from your practice. This will normally be the most effective method of complaining as it minimises the need for information to be passed between organisations and the time taken by this.

If you feel uncomfortable or distressed about complaining directly to your healthcare provider, or feel this is not appropriate for another reason, Wakefield District Health & Care Partnership can receive and coordinate the complaint. When a complaint is received, the Complaints Coordinator will inform the complainant of their options and facilitate the complainant’s choice.

You can raise your concerns immediately by speaking with or contacting the staff involved in your care where you received the treatment.

Please note, if you have submitted a complaint directly to one of our providers and an investigation has started, the complaint cannot be investigated by the Wakefield District Health & Care Partnership. However, you can still provide us with a copy of your feedback which we will log for quality monitoring purposes.

Health Care Services for the Wakefield District

Select the service you wish to provide feedback about:

NHS care/service provided by: GP, Practice, Dentist, Pharmacy, Optician

We would advise you to contact the organisation in the first instance to give them the opportunity to respond to your complaint. If you do not feel able to do this, or you have not received a response, you can contact NHS England using the details below.

Please note: If you have submitted a complaint directly to a provider and an investigation has started, the complaint cannot be investigated by NHS England.

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Web: www.england.nhs.uk

Mid Yorkshire Hospitals NHS Trust, Pinderfields Hospital, Pontefract Hospital, Dewsbury Hospital

Direct your feedback to Patient Advice and Liaison Service (PALS)

Post:
Patient Advice and Liaison Service
Pinderfields Hospital
Aberford Road
Wakefield
WF1 4DG

Tel: 01924 542972
Email: myh-tr.palsmidyorks@nhs.net
Web: www.midyorks.nhs.uk/home

Mental Health and Learning Disability Services

Direct your feedback to South West Yorkshire NHS Partnership Foundation Trust 

Post:
Customer Services
South West Yorkshire Partnership NHS Foundation Trust
Block 10
Fieldhead Hospital
Ouchthorpe Lane
Wakefield
WF1 3SP

Tel: 0800 587 2108
Email: customer.servicesSWYT@nhs.net
Web: www.southwestyorkshire.nhs.uk

 

General Community Services e.g. District Nursing, Musculoskeletal Service

Direct your feedback to Mid Yorkshire Hospitals NHS Trust

Post:
Patient Advice and Liaison Service
Pinderfields Hospital
Aberford Road
Wakefield
WF1 4DG

Tel: 01924 542972
Email: myh-tr.palsmidyorks@nhs.net
Web: www.midyorks.nhs.uk/home

Ambulance Services, Patient Transport Services, NHS 111

Direct your feedback to Yorkshire Ambulance Service

Post:
Patient Relations Helpdesk
Yorkshire Ambulance Service NHS Trust
Springhill
2 Brindley Way
41 Business Park
Wakefield
WF2 0XQ

Tel: 0333 1300549
Email:yas.patientrelations@nhs.net
Web: www.yas.nhs.uk

Out of Hours GP Service

Direct your feedback to GP Care Wakefield

Post:
Conexus Healthcare Limited
C/O Sandal Castle Medical Centre
Asdale Road
Wakefield
WF2 7JE

Tel: 01924 677987
Email: contact@conexus-healthcare.org
Web: conexus-healthcare.org/

Hospices

Direct your feedback to Wakefield Hospice Wakefield

Post:
Wakefield Hospice
Aberford Road
Wakefield
WF1 4TS

Tel: 01924 331400
Web: www.wakefieldhospice.org/contact-us/

Direct your feedback to The Prince of Wales Hospice Pontefract

Post:
The Prince of Wales Hospice
Halfpenny Lane
Pontefract
WF8 4BG

Tel: 01977 708868
Email: contact@pwh.org.uk
Web: The Prince of Wales Hospice

Adult or Children’s Social Care Services including Care Homes

Direct your feedback to Wakefield Council

Post:
Complaints and Representations Team County Hall
Bond Street
Wakefield
WF1 2QW

Tel: 01924 302840
Email: socialcarecomplaints@wakefield.gov.uk
Web: www.wakefield.gov.uk/site/contact/complaints

Alternatively, you can contact the Wakefield District Health & Care Partnership Complaints Team at:

Wakefield District Health & Care Partnership Complaints Team
White Rose House
West Parade
Wakefield
WF1 1LT

Tel: 01924 315803
Email: wyicb-wak.Contactus@nhs.net

NHS Advocacy Service

If you feel that you need any help or assistance in pursuing your complaint about your NHS care or treatment, there is a NHS Complaints Advocacy service, which offers free, independent and confidential support to guide people through the complaints process. The Advocates can support you to draft your letter of complaint and attend meetings with you. The level of support varies according to your own personal needs, and no action will be taken unless you agree to it.

Your local NHS Advocacy provider is Healthwatch Wakefield. You can contact them at:

Healthwatch Wakefield
The Plex
Margaret Street
Wakefield
WF1 2DQ

Tel: 01924 787379
Email: enquires@healthwatchwakefield.co.uk
Web: www.healthwatchwakefield.co.uk

Green Leaf