We have been developing a network with colleagues in our partnership with a passion to improve experience of care. The network is not only a forum for making sure that the voice of our communities influences the work of the partnership and creates positive change, but as a forum to bring colleagues and peers together across the partnership to share and learn.
The purpose of the Experience of Care network is to:
- improve the experience of care and outcomes for the people of Wakefield
- utilise experience of care feedback to ensure citizen voice influences strategic priorities for the place-based partnership
- provide expertise and advice on experience of care to the place-based partnership
- collaborate and share information, insight, intelligence for the benefit of all partners
- build on the staff expertise, skills and resources across our partnership
- share multi-agency learning across partners using an appreciative approaches
- create a facilitative space for colleagues and be at the forefront of innovation
Our objectives are to:
- bring together colleagues from across the diverse partnership to provide leadership and peer support
- ensure experience of care feedback is used to identify quality improvement and engagement opportunities and create positive change
- align priorities for experience of car, explore new ways of gathering feedback and share learning between partners
- create a strong and cohesive team – greater than the sum of its parts
- develop a consistent approach to experience of care across broader pathways of care
- encompassing wider determinants of health, trial new approaches to improve experience of care
