In November 2021, we developed a network with colleagues in our partnership with a passion to improve experience of care. The network is not only a forum for making sure that the voice of our communities influences the work of the partnership and creates positive change, but as a forum to bring colleagues and peers together across the partnership to share and learn.
The purpose of the Experience of Care network is to:
- improve the experience of care and outcomes for the people of Wakefield
- utilise experience of care feedback to ensure people’s voice influences strategic priorities for the place-based partnership
- provide expertise and advice on experience of care to the place-based partnership
- collaborate and share information, insight, intelligence for the benefit of all partners
- build on the staff expertise, skills and resources across our partnership
- share multi-agency learning across partners using appreciative approaches
- create a facilitative space for colleagues and be at the forefront of innovation
Our objectives are to:
- bring together colleagues from across the diverse partnership to provide leadership and peer support
- ensure experience of care feedback is used to identify quality improvement and engagement opportunities and create positive change
- align priorities for experience of care, explore new ways of gathering feedback and share learning between partners
- create a strong and cohesive team – greater than the sum of its parts
- develop a consistent approach to experience of care across broader pathways of care
- encompassing wider determinants of health, trial new approaches to improve experience of care
Previous Experience of Care Network sessions:
Below is a summary of our previous Experience of Care Network sessions:
In June 2023 we discussed people’s experience of waiting for planned care. We heard from the Partnership’s programme lead for planned care about national guidance, strategic actions and challenges in addressing the large and growing waiting lists. We also looked at what was happening locally to support people waiting the longest, and to empower people, wherever possible, to take charge of their own health whilst they wait.
In March 2023 we heard about The Big Conversation and what people who live and work in Wakefield have told us, particularly about what is great about living in the district and about people’s aspirations for the future.
We also finalised the different data sources and contacts for Experience of Care feedback and discussed the refreshed guidance published by the National Quality Board – Improving Experience of Care: A shared commitment for those working in health and care systems.
In November 2022 the network celebrated its first anniversary with a Show and Tell session about how experience of care has been improved for particular groups of people across the district (people with a learning disability; people accessing maternity services; children and young people; and people living in a care home).
We also continued the discussion around sources of experience of care feedback.
In September 2022 we discussed people’s experience of being discharged from hospital. We heard from the Partnership’s strategic lead for transfer of care about national guidance, strategic actions and challenges to improving experience of discharge from hospital. We also looked at what was happening locally within the hospital and what we could all do collectively to contribute to this work.
May and June 2022
At the May and June 2022 network we discussed people’s experience of accessing General Practice (GP) services. We heard from the Partnership’s primary care team about the local challenges, how Wakefield district GP services compare favourably to other areas and actions being taken to increase the number of appointments, and range of healthcare professionals working in GP practices.
At the February 2022 network colleagues discussed what their current sources of feedback on experience of care were. The network also tested an approach which focused on the topic of Urgent and Emergency Care Services and used insight from what people were telling us about their experiences of care.
In November 2021 the network met for the first time for a development session to discuss the purpose of the network and what colleagues wanted to achieve.