Partnership’s Experience of Care Network up for national award

Wakefield District Health & Care Partnership’s Experience of Care Network has been shortlisted for a major national award.

The network brings together partners from across the district to share and analyse patient feedback and aims to improve outcomes for people using health and care services.

Its success has been recognised after being shortlisted in the Strengthening the Foundation category of the Patient Experience Network National Awards (PENNA).

The category recognises work dedicated to strengthening the foundations within an organisation along the patient experience pathway.

Those involved in the Wakefield District network include local representatives from the NHS West Yorkshire Integrated Care Board, acute and mental health trusts, public health and social care, Healthwatch Wakefield, as well as the likes of Wakefield College, Nova, local hospices and Young Lives Consortium.

Partners meet regularly to look at feedback and top themes around the Wakefield District population’s experience of care – ensuring that the voice of people is integral to the way services operate and that joined-up care can be delivered through joined-up listening.

By establishing a mutual understanding of local issues among partners, the network has sought to improve local people’s experiences of care across pathways and different services.

Jo Webster, Wakefield District Health & Care Partnership Accountable Officer, said:

“This is extremely welcome and well-deserved recognition of the innovative work taking place in Wakefield District to put people at the heart of our services.

“By coordinating services and aligning priorities, we aim to create positive change and give people the best possible experience of care.”

The Wakefield District network first met at the end of 2021 and since then has grown to see representatives from 16 separate organisations attending.

The Patient Experience Network National Awards (PENNA) are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.

Winners of the awards will be revealed on 28 September at a ceremony to be held at the University of Birmingham.